ben77's Privacy Policy

ben77 is a trusted online gaming platform operating for players in Bangladesh. We place the highest importance on your personal privacy. This privacy policy ("Policy") describes what information ben77 ("we", "our", "Platform") collects from you while using our website ben77.lat and all related services ("Services"), how that information is used, and how it is kept secure.

By using our website or creating an account, you agree to this privacy policy. If you do not agree with any terms of this policy, please refrain from using our services and contact our support team.

This policy applies only to individuals aged 21 or above. We do not knowingly collect personal information from minors.

ben77 collects various types of information to provide its services. These are listed below by category:

2.1 Information You Provide Directly

Information you provide during account registration and use:

• Full name and date of birth
• Email address
• Residential address
• National ID number or passport number (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay or bank account)
• Transaction history and amounts

2.2 Automatically Collected Information

The following information may be collected automatically when you use our website:

• IP address and device identifier
• Browser type and version
• Operating system information
• Which pages were visited on the website and how long was spent on them
• Login and logout times and dates
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information about you from identity verification services or payment processing partners. This information is used only to confirm your identity and complete transactions.

ben77 uses your personal information for the following purposes:

• Account Management: Creating and maintaining your account and verifying your identity.
• Service Delivery: Running all services smoothly, including gaming, betting, deposits, and withdrawals.
• Transaction Processing: Ensuring deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: Resolving your queries and complaints via 24/7 live chat.
• Security and Fraud Prevention: Ensuring account security and identifying irregular activity.
• Responsible Gaming: Monitoring your gaming habits to support responsible play.
• Regulatory Compliance: Meeting applicable legal obligations.
• Improvement and Research: Conducting analysis to improve the quality of our services.
• Communications: Sending necessary notifications, updates, or promotional information (subject to your consent).

ben77 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the specific circumstances below:

4.1 Service Provider Partners

Minimum necessary information may be shared with trusted service providers for tasks such as payment processing, identity verification, technology infrastructure, and customer support. All such partners are bound by strict confidentiality agreements.

4.2 Legal Requirements

Information may need to be disclosed under court orders, lawful requests from government authorities, or applicable legal obligations. In such cases we will provide only the information legally required.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity, but the terms of this policy will continue to apply.

4.4 With Your Consent

For any sharing of information beyond the circumstances listed above, your explicit consent will be obtained.

ben77 uses cookies and similar technologies to improve your browsing experience and analyze service performance. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for core website functionality, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Collect anonymous statistics to understand how our website is used.

You can control or disable cookies by changing your browser settings. However, disabling certain essential cookies may cause some website features to not work properly.

ben77 implements industry-standard technical and organizational measures to protect your personal information:

• SSL Encryption: All data transmission on the website is protected by SSL/TLS encryption.
• Secure Servers: Your information is stored on secure servers with no unauthorized access.
• Access Controls: Only authorized personnel can access your information and they follow strict confidentiality policies.
• Regular Audits: Regular security audits are conducted to identify and address system vulnerabilities.
• Two-Factor Verification: Two-factor authentication is available for additional account protection.

While we make every effort, it is not possible to guarantee that any transmission or storage of information over the internet is completely secure. If you notice any suspicious activity, contact us immediately.

ben77 retains your personal information for as long as:

• Your account is active and it is needed to provide services.
• It is needed to meet legal or regulatory obligations.
• It is needed for dispute resolution or contract enforcement.

Even after an account is closed, financial transaction records and identity verification information may be retained for a period determined by applicable law. Contact our support team for details on specific retention periods.

We believe you should have full control over your own personal information. As a user of ben77, you have the following rights:

8.1 Right to Access

You may request to know what information we hold about you. We will provide you with a copy of that information.

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your personal information, you may request a correction. Some information can be updated directly from account settings.

8.3 Right to Erasure

In certain circumstances you may request deletion of your personal information. However, some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted, such as during a dispute about the accuracy of the information.

8.5 Right to Withdraw Consent

Where information is being processed on the basis of your consent, you may withdraw that consent at any time. This will not affect the validity of processing carried out prior to withdrawal.

To exercise these rights, contact us at [email protected]. We are committed to responding to your request within 30 days.

ben77 strictly follows a 21+ age policy. Our services are for individuals aged 21 or above only. We do not knowingly collect personal information from minors.

An age verification process is conducted at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and all collected information will be deleted.

If you suspect that a minor known to you is using our platform, please notify us immediately at [email protected].

For the operation of ben77's services, your information may be processed or stored on servers outside Bangladesh. Where this applies, it is ensured that:

• The destination country has adequate data protection laws in place, or
• Appropriate contractual arrangements ensure the protection of your information.

We require all third-party service providers to maintain standards equivalent to this privacy policy.

ben77 may update this privacy policy from time to time. For any significant changes:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• For important changes, a notification may be sent to your registered email.
• Continued use of the services after an update will be taken as your agreement to the new policy.

We recommend that you visit this page regularly to stay informed about the latest changes.

If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team. We are committed to assisting with all your queries.

If your issue remains unresolved after contacting us, you have the right to file a complaint with the relevant regulatory authority in your country.